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Compliance
Terms of service
Faber Music has tried to make it as easy as possible for you to order on this website. The description against each entry enables you to select the titles of your choice. The price of each item is indicated in pounds sterling or can be converted to Euro by clicking the Change Currency button.
Faber Music's policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight. You are informed of the total weight of the order, the method and cost of delivery before you make your confirmation.
Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.
You do not need to be registered on this website to place an order. However, as soon as you have submitted your first order, you will be allocated a username and password enabling you to access any Faber Music website. You will also be able to check your account see Status of Account below.
Status of account
Please note that once you have received notification of despatch, you will be able to track you order in the "YOUR ACCOUNT" section of this website. This facility is not available immediately as it will take time for our server to be updated
Your right to cancel
Faber Music supplies goods on a firm order basis. However, under UK law, the Distance Selling Regulations 2002 state that you have the right to cancel the contract for purchase of any goods supplied by Faber Music, providing you return them in sufficient time to reach us within 7 (seven) working days of the date of receipt. This applies to all goods supplied by Faber Music with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.
Goods returned in this way should be clearly marked 'Contract Cancellation' and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Distance Selling Regulations 2002, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, Faber Music recommends that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 7 (seven) working days of the date on which you received them.
However if you have purchased a CD, Video, DVD, software or Book & CD package and you find the goods faulty, you are advised to contact the Faber Music Customer Service Department on +44 1279 82 89 88 or email sales@fabermusic.com stating your invoice/order number and the date so that they can arrange the return and replacement of the damaged goods. Faber Music will replace the entire package, not just the damaged component.
Orders supplied incorrectly or received damaged
In the event of an order being supplied incorrectly, or you receive it damaged, Faber Music advise you to contact their Customer Service Department on +44 (0)1279 828988 or email sales@fabermusic.com stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked 'Authorised Return'. Faber Music will send you either a replacement copy or provide you with a full refund.
Photocopying
Please remember that it is illegal to photocopy music. To photocopy is to steal from me, as the composer/author, and my publisher.
Contact Details
For anything arising out of the above, or for further information, contact the Customer Service Department at the address below.
Faber Music Limited
Burnt Mill
Elizabeth Way
Harlow
Essex CM20 2HX
Tel: +44 (0)1279 828988
Fax: +44 (0)1279 828990
sales@fabermusic.com
Faber Music is registered in England, No. GB 0867045 Registered Office: 74-77 Great Russell Street, London, WC1B 3DA
Vat registration No. GB 523 2613 79
Faber Music Limited is not responsible for the completeness or accuracy of this communication as it has been transmitted over a public network.
It is the recipient's responsibility to scan this email and any attachments for viruses. If in doubt please verify the authenticity of the sender. Any views or opinions presented are solely those of the author and do not necessarily represent those of Faber Music Limited or any of its holding or fellow subsidiary companies.
 
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YOUR ACCOUNT 
